Delivering | Happiness

: The book details Zappos' famous practices, such as offering brand-new employees $2,000 to quit to ensure they are truly committed to the culture.

: Hsieh argues that culture should be a company's #1 priority, believing that happy employees naturally provide better customer service. Delivering Happiness

: It applies research on positive psychology to business, identifying four key factors that impact happiness: perceived control, perceived progress, connectedness, and vision/meaning. : The book details Zappos' famous practices, such

is a #1 New York Times and Wall Street Journal bestseller written by Tony Hsieh , the late CEO of Zappos . Key Concepts & Themes such as offering brand-new employees $2