If you are on Windows, ensure you are logged in as an Administrator . 1. Recovering Lost Data
Install the latest version of iTunes to ensure your device is recognized.
Follow the on-screen 3-step instructions to put your device into Recovery Mode (this usually involves holding specific combinations of the Power and Volume buttons).
Click the blue arrow to analyze the device. You can select specific categories (e.g., just Photos or Messages) to speed up the scan.
