: Some users reported the verification site failing to load the "next page" after a video is uploaded.
: Despite technical frustrations, many users feel the platform is a secure place to hold their sensitive identity information once the process is complete. Critical Issues Reported ID-037.mp4
Public feedback from sources like Trustpilot indicates that the video verification process often faces technical hurdles: : Some users reported the verification site failing
: Some users find the initial instructions easy to follow, but the actual execution of the video can be finicky. ID-037.mp4
: The "selfie" captures are sometimes described as distorted or having a "cartoon" appearance, making it difficult for the system to recognize the user.