Forever 21 Buy Online Return In Store -

Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order.

Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label.

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.