You can typically retrieve this file through the on Windows or macOS. The process involves capturing a "diagnostic report" which bundles logs into a downloadable format for support review.
: If you are downloading third-party tools related to "Capture Text" (like OCR software), ensure you verify them through a File Checker to avoid malware.
The file is a diagnostic log file used by NordVPN to troubleshoot connection and application issues. This file contains anonymized in-app event data that helps technical support identify specific errors without compromising your personal privacy. How to Generate and Download the File
: The file is designed for troubleshooting only and does not contain your passwords, billing info, or browsing history.
: Basic OS details to ensure compatibility with features like Threat Protection Pro. Security Considerations
While NordVPN maintains a strict no-logs policy regarding your browsing activity, this specific text file includes technical details such as:
: You can then save this file to your desktop to attach it to a NordVPN support email or live chat. What Information is Captured?
: The specific version of the NordVPN software you are running.