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CarMax does not offer a towing service to pick up your car. You must pay to get it to their location.
The it isn't running (e.g., engine failure, won't start, accident damage)
CarMax uses an "as-is" appraisal system. They aren't looking to see if the car is perfect; they are looking to see what it's worth in its current state. You bring the car in (or have it towed).
If the tow costs $150 and their offer is $300, you only pocket $150. Alternatives to Consider If the CarMax offer feels too low, consider these options:
Does CarMax buy cars that don't run?
Even though they buy non-running cars, there are a few "deal-breakers" or hurdles: