: You can initiate a return through your online account to print a prepaid shipping label . Pack the drive securely in its original packaging if possible.
Are you returning a drive that is , or are you just looking for a different capacity or model? Best Buy Return & Exchange Policy
: Before returning any storage device, it is your responsibility to wipe all personal data . Best Buy is not responsible for any personal information left on a returned drive.
: For purchases made during the holiday season (typically between late October and December 31), Best Buy often extends the return deadline to January 15 of the following year. How to Process Your Return
At , external hard drives fall under the "most products" category, meaning they typically have a 15-day return window from the date of purchase or delivery . If you are a My Best Buy Plus™ or My Best Buy Total™ member, this window is significantly extended to 60 days . Key Policy Details for Hard Drives