Best Buy Customer Service Hours (2025)

Whether you’re stuck with a frozen laptop at midnight or need to return a fridge on a Sunday afternoon, knowing when and how to reach Best Buy can save you a lot of frustration.

Modern Best Buy stores typically do not take direct phone calls. If you call a local number, you will likely be routed to a national call center for assistance. best buy customer service hours

While online support is 24/7, in-person hardware repairs require an appointment during store operating hours. Pro Tips for Faster Resolution Best Buy Support & Customer Service Whether you’re stuck with a frozen laptop at

Best Buy provides around-the-clock online chat support for general questions, order status, and technical help. Phone Support (1-888-BEST-BUY): Monday–Friday: 10:00 AM – 9:00 PM (Local Time). Saturday: 8:00 AM – 8:00 PM (Local Time). Sunday: 8:00 AM – 6:00 PM (Local Time). Best Buy Business Support: While online support is 24/7, in-person hardware repairs

Generally follows standard store hours, which vary by location. It's always best to check the Best Buy Store Locator before heading in for a return or exchange.

Monday–Friday, 7:00 AM – 6:30 PM CT. Chat: Monday–Friday, 9:00 AM – 5:00 PM CT. The "Total" Advantage: 24/7 Expert Help